Terms & Conditions



Privacy Policy – Luxetails

Version 1.0 – Last updated: [6sep]

At Luxetails, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR/AVG).


1. Who We Are

Luxetails (www.luxetail.store)
Registered in: Hellevoetsluis, The Netherlands

We are the data controller responsible for processing your personal data as described in this Privacy Policy.


2. What Personal Data We Collect

When you visit our webshop or place an order, we may collect the following information:

  • First and last name
  • Address details
  • Email address
  • Phone number
  • Payment details
  • Order history
  • IP address, browser, and device type
  • Cookie data (functional, analytical, marketing – only with consent)


3. Purposes of Processing

We use your personal data for the following purposes:

  • Processing and delivering your orders
  • Handling payments
  • Providing customer service and communication
  • Sending newsletters and marketing (only with your consent)
  • Improving our website and user experience
  • Complying with legal obligations (e.g., tax records)


4. Sharing Your Data

We only share your data with third parties when necessary for our services:

  • Shopify – our webshop platform
  • Payment providers – such as [Mollie/Klarna/PayPal]
  • Shipping partners – such as PostNL, DHL, or other couriers
  • IT & marketing partners – for hosting, analytics, or email campaigns (only with consent)

We sign data processing agreements with all partners to ensure your data is handled securely.


5. Data Retention

We do not keep your data longer than necessary:

  • Order and invoice data: 7 years (required by Dutch tax law)
  • Account data: as long as your account is active
  • Newsletter subscription: until you unsubscribe
  • Cookies: according to legal guidelines (maximum 2 years)


6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (for example, for marketing emails)

To exercise your rights, contact us at [insert email address]. We will respond within 30 days.


7. Cookies

Our webshop uses cookies to function properly, for analytics, and for marketing. When you first visit our site, we ask for your consent to place non-essential cookies. You can change your preferences at any time in your browser settings.


8. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Our webshop uses a secure SSL connection (https).


9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.


10. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on our website.