Shipping & Return Policies
Shipping Policy – Luxetails
Shipping rates
We ship orders within the Netherlands and the EU. Shipping costs depend on the size and weight of the package:
- Small packages (e.g. accessories): €3.95
- Medium packages: €5.50
- Large/heavy packages: €7.00
The exact shipping fee will be calculated at checkout based on the products in your order.
Delivery times
- Orders are processed within 1–2 business days.
- Standard delivery within the Netherlands: 1–3 business days.
- EU delivery: 3–7 business days (depending on the destination).
Once your order is shipped, you will receive a tracking link via email.
Carriers
We ship with trusted carriers such as PostNL, DHL, or DPD.
Return Policy – Luxetails
We want you to be happy with your purchase. If you are not satisfied, you may return your order under the following conditions:
Right of withdrawal
- You have the right to cancel your purchase within 14 days after receiving your order, without giving any reason.
- After cancellation, you have 14 days to return the product.
- To exercise your right of withdrawal, please contact us at info@luxetail.store.
Return conditions
- Items must be unused, undamaged, and in their original packaging.
- For hygiene reasons, certain products (e.g., used pet accessories) may be excluded from returns. This will always be indicated on the product page.
Refunds
- Once we receive and inspect your return, we will refund the purchase price (including the initial shipping cost, if applicable) within 14 days.
- Refunds are made via the same payment method you used.
Return shipping costs
- Return shipping costs are the responsibility of the customer, unless the product was defective or delivered incorrectly.